Returning Items: Your complete satisfaction is our ultimate goal. You may return any item shipped by Simply Pure Rx Inc., as long as it meets the following conditions:
- You should return the item to us within 30 days of receipt.
- We do not accept items back that have been opened or used unless the product is damaged or defective.
Some items cannot be returned for a refund:
- Some special handling and scheduled delivery items are final sale. These items are identified as such on their product information pages. When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and let us know right away if there is a problem with your shipment.
- Bulk order sales are final. If you believe your returns request should be assessed beyond our listed return policy for bulk orders (i.e. for damages, defects, etc.), please contact us for further assistance.
Damaged, Defective, or Incorrect Items
- We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Care immediately; click here to send us an email. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A member of our pharmacy team will respond to you as quickly as possible.
- Please do not discard any items unless you have been directed to do so by a Customer Care Specialist.
Return Shipping and Processing
- If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our facility undamaged. Please pack your return shipment securely to ensure that the items are not damaged in transit.
- We will provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee of $4.99 will apply. A 10% re-stocking fee will be applied on all returns over $200 that are not the result of our error.
- Once we receive your return, we will issue a credit or refund within 30 days and send you an email confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.